South Delta's Wee Watch Daycare  - Learn, Play, Grow....


Parent Handbook


       (Please read the "About Us" section)


Welcome / Philosophy
Welcome to Wee Daycare. This handbook has been created to outline expectations and answer as many questions as possible. This handbook covers our childcare philosophies, business policies, and expectations.  Please read this handbook carefully, and feel free to discuss with me or a staff member any questions that you may have.
Wee Daycare is committed to creating a safe, warm, loving environment for children where they can learn and grow physically, emotionally, creatively, intellectually, and socially at their own pace. We want to help your child increase their confidence, and self-esteem by treating them as unique individuals and allowing them to express themselves in a variety of facets. We strive to make your child’s time at daycare the best experience it can be for them as well as you, the parents.
We are committed to supporting families by maintaining open communication and encourage parental involvement in our programming and care activities. Our objective is to care for your child the same way you would.

Deposits and Payments

Deposits are non refundable

If a family decides to not start at our facility the deposit will not be refunded.

-If 8 weeks notice is not given for withdrawal of care the cheque for the balance of the next 2 month’s fees will be cashed and considered binding. If 8 weeks notice is not given before your start date, the first months cheque will be deposited and considered binding.


Fees Full fees are due regardless of a child's illness, statutory holiday or holiday days off taken by families. If we are informed by a family of time away from your regular scheduled attendance, your spot may be filled temporarily by a drop in child, we do not reimburse for absences. Fees are due by the first day of care of each month. Fees are to be paid by post-dated cheques. Any fees received later than the first day of the service month are subject to the $5 a day late charge and any returned cheques are subject to the bank charge. Returned cheques may result in a cash-only payment policy for future services.  (Our fees are a total of a years service divided evenly over 12 months) A receipt for fees paid throughout the year will be provided at the end of each year for tax purposes. As we do register families so far in advance the fees may have a small increase of 2% and this fee will be required

 Absences/Illness from Daycare
If a child is too sick to attend daycare, please keep him/her home. There is no “sick room” at the daycare, and the best place for a child to be recuperating from an illness is at home. There are also many symptoms that a child may have that may prevent them from being able to partake in everyday activities. If your child experiences any of the following please keep them home until they are gone, or are well enough to participate in normal everyday activities. A child will be sent home if any of the following are noted:


  • Fever 
  • Excessive drainage (clear or discolored) from the mouth, nose, eyes, or ears.
  • Skin rashes as they are difficult to diagnose unless seen by a physician.
  • Severe abdominal pain, vomiting or diarrhea.
  • Difficulty breathing or untreated wheezing
  • Yellow discharge from the eyes (Pinkeye)
  • Lice or nits


If your child(ren) are sent to daycare with any of the above-listed symptoms, or develop during the day they will be sent home. Children should NEVER be medicated and then sent to daycare (i.e. given Tylenol to break fever). If children are sent to daycare medicated but still contagious it puts at risk all the other children and all of the teachers. NO ONE wants to have all the caregivers unable to attend work! You should arrange for back-up care when your child is sick, and unfortunately, there are no refunds or discounts for days that your child does not attend daycare. There are still costs associated with each childcare spot each day that unfortunately cannot be avoided if your child is not in attendance.

If your child will not be attending daycare due to illness or any other reason, please let someone at the center know as soon as possible, as well as the reason they will not be attending.


If the centre is unable to maintain child to staff ratio due to the spread of the flu we will close and families will not be reimbursed for the closure. We do everything to stay open and we ask our families to be considerate and not bring sick children to daycare


Developing Illness Policy 
In the event a child becomes ill during the course of the day, to the point where they are not capable of participating in regular activities, the parents/guardians will be contacted immediately and be required to come to pick the child up. If the parents/guardians can’t be reached the alternate emergency contact person will be called to come to pick up the child. Allergy related and common cold symptoms, as well as non-communicable diseases/illnesses, do not require that the child be excluded from care. 

If any of the following conditions are present, it is required that children be excluded from care: 
Children may return to care when they are free of symptoms for 24 hours or are approved to return by the facility operator or in some extreme cases, by a medical doctor. 
-Pain 
-Any unexplained or undiagnosed pain  
-Difficulty in breathing 
-Wheezing or persistent cough   
-Fever 
  • the child must be free from fever (without being medicated) for 48 hours before returning to  care at the facility 
-Sore Throat or trouble swallowing  
-Infected skin or eyes (mucus/pus draining) or an undiagnosed rash  
-Severe body or scalp itching  
-Children with a known or suspected communicable disease/illness  
-Vomiting - 2 or more times in 24 hours - may return to care after48 hours without vomiting  
-Diarrhea (as defined by an increase in frequency and loosening of stool) - 2 or more times in 24 hours - may return to care after 48 hours without loose stool/diarrhea 
***Parents are required to inform staff of any serious illness or communicable /contagious disease (with their child or within their family) within 24 hours to allow other families within the childcare centre to be alerted. 

        
 Potty Training
-The child’s diaper is dry after nap times and for long periods during the day
-The child is able to hold their bowels and bladder until they get to the potty once they realize that they need to go.
If these signs are not present, your child is not ready to potty train at daycare, as we cannot have a potty in each room for them to use – it is against public health sanitation policies.  We will always encourage children to use the potty regularly. When your child does potty train, we ask that you provide extra clothing and remove soiled clothing daily. If we run out of clean clothes and underwear then you will have to be contacted during the day in order for you to provide them, as we do not have daycare “loaner” clothes.

Evacuation Procedures  
In case of emergency (fire/flood/otherwise), children and staff will be evacuated to the closest fire hall, located up the street. This is just a short walk from the center, and that is how the children will be transported there. Emergency contact information will be transported along with us, so you will be contacted to pick up your child at the alternate location. If we are unable to reach a parent we will also post information on the outside door of the centre, and the children will remain safe with the teachers. If mass flooding is the emergency we will move the children to the second floor of our building and notify emergency services of our location
                  
Signing in and out/Attendance Records Policy 
Children are signed in and out by a teacher upon their arrival and departure.(Please be sure to connect with a staff and answer all relevant questions before leaving the centre) We ask that if your child is not going to attend care as per usual that you inform the centre by 9:30 am. When your child does not attend daycare you must call to let us know the reason – if it is a communicable illness we are required to record this in case of other cases breaking out. If no one answers the phone please leave a brief message or a text. If someone else will be picking up your child please let staff know upon arrival. If the person picking up your child is not familiar to staff, that person will be required to show Photo ID. Please let any individuals other than parents who may pick up the children that they will be asked for picture ID in order to ensure the safety of all children.

Children will not be released to unauthorized individuals. If someone shows up to pick up your child and staff was not made aware of it, we will have to track you down to confirm that this is in fact permitted, as well as see a picture ID of that individual to confirm their identity. Any Court Order or Custody Order will be kept on file and strictly followed


.                    Late child pickup procedure

The Centre closes at 5:30 p.m. Parents are asked to plan sufficient time to dress their child, collect the child’s clothes, artwork, speak to a staff (if necessary) and leave the centre by 5:30 p.m. If the parent/guardian is aware that they are going to be late, they should call the Centre to advise staff of this and of their plan to pick up their child/ren. Due to the operational and staffing costs incurred when a parent/guardian is late, a late fee will be charged.
When the parent/guardian is late: 1. Contact the parent/guardian at the numbers on the child’s file card 2. If contact with parent/guardian is not established, call the emergency contact(s) on the child’s file card and make arrangements for the child to be picked up.3. Contact the Supervisor/designate.4. In the event that the parents/guardians/emergency contact(s) are not available and it is 6:30 pm; contact the appropriate Children’s Aid Society and follow their instructions. Under no circumstances is the staff to remove the children from the Centre.5. If the parent/guardian is repetitively late, staff will notify the Supervisor/designate who will meet with the parents/guardians regarding the situation.

Late Fees• From 5:30 p.m. to 6:30 p.m. the fee for the first time late is $1.00 per minute until 6:30 p.m. (maximum charge: $60.)• The fee for the second time late is $3.00 per minute until 6:30 p.m. (maximum charge: $180) and any time late after that in a 30 calendar day period, the rate will be $3.00 per minute.• If late four times in any four-week period the family faces removal from the centre.• The daycare clock is the time used to determine the late payment. Late fees are required to be paid at the start of the following day• At 6:00 p.m., if we have not heard from you or we have not been able to reach you or your emergency contacts.

Withdrawal of Services Policy A minimum of 60 days (8 weeks) notice is required for termination of childcare services. Even if your child does not attend during that eight-week period, a cash payment for the remainder of the fees is still required on the last day of care. This gives us some time to fill your spot.  Any fees not paid on time with regards to the termination of childcare services will also be subject to daily late fees until full payment is received. If fees are not paid, the unpaid bill will be placed into collections.
 
Closures: 

The daycare will be closed on all statutory holidays if any other closures are expected, for instance on non-statutory holiday days,  a notice will go out to parents at least 4 weeks in advance, and a list of expected closures will be given out at the start of each year.

In the event of an unexpected closure due to an emergency, illness and or pandemic we will give as much notice as possible, if the temporary closure is less than 15 days fees will not be reimbursed. 


Telephone Communication 

If you need to contact the daycare for any reason, please feel free to phone 778-994-6933. If you get our voice mail please do leave a message, as often we are out or busy with the children and unable to get to the phone at that moment. We do check messages regularly and return phone calls or text messages as soon as we get the chance. We do not mind text messages to check to see how your children are doing during the day. We do please ask to limit them to 2 per day, as they do disrupt the classroom to pull a teacher away from the children to use the phone. Thank you for your understanding.

 If you call outside of daycare hours please leave a detailed message. Someone will return your call at our next earliest convenience.
 
  
Biting: When a child is bitten, it is a traumatic situation for both children and both sets of parents.  Yet, biting is not unusual behavior for pre-verbal children.  They may become frustrated when they cannot say “Move”, “I was playing with that”, or “You are too close”.  Because they cannot speak, some children will bite.
 
When a child is bitten, the area is cleaned and ice may be applied.  They are held and consoled until they are ready to rejoin the group. The biter is told that biting is not allowed and that it hurts.

Clothing Children should come dressed in comfortable, season-appropriate clothing that can get dirty since some activities we do on a daily basis are messy. A spare change of clothes is required for all children in case of soiling of clothes. Children under the age of 3, and those who are potty-training require at least two changes of clothing (including socks). We want to keep your children happy and comfortable.

- Nap Bedding – We need a crib sheet/blanket that they sleep on, and you must provide a blanket for them to cover up with, as well as any comfort items that they may need to sleep (blanket, soother, etc.)
- Spare Clothing – including underwear and socks, at least 3 complete sets for those potty training age and under
Please ensure that children come dressed in “play” clothes. Although we are careful while doing art and playing outside; there are instances where clothes could become dirty and stained. We appreciate your understanding. Extra supplies can be left at the daycare and replenished when necessary space permitting.
 
Medications All medications are stored in a lock box that is inaccessible to children. Children are not given any medication without the parents’ written consent and all medications must be in their original bottles with original labels. Staff must also indicate on the administering form the date, time and dosage of medicine given at each administration, and then initial this information.
For prescription medication, only the directions on the bottle will be accepted for administering the medication. And in all instances staff need to know when the child received his/her last dosage of the medication, to ensure medication is given at appropriate times consistently.
With any prescription antibiotics, children may not return to care until they’ve had a full 24 hours of dosage, are no longer contagious and ready to participate in the full childcare day, to ensure they are well on the road to recovery.